Internet Monitor
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Beginner's guide

Your first complaint in 6 steps

No tech skills needed. Follow the pictures, from "my internet keeps dropping" to a complaint your provider can't ignore.

To prove your internet keeps dropping, install Internet Monitor, leave it running, and send your provider the report and evidence file it builds from its own measurements.

  1. Download and open it

    Press the big button on the download page, then double-click the file.

  2. Find the small icon

    Look next to the clock, click the icon and choose Open dashboard.

  3. Leave it running

    Keep your computer on. The app checks your internet all day and writes down every drop.

    The home screen saying Connected, highlightedThe home screen saying Connected, highlighted

  4. Add your line details

    Open Complaints and fill in your company and plan. They stay on your computer.

    The Your internet line form on the Complaints page, highlightedThe Your internet line form on the Complaints page, highlighted

  5. When the internet drops, open Complaints

    It lists every drop from the last 7 days.

    The Complaints menu item and the card with your last 7 days, next to the Log a complaint buttonThe Complaints menu item and the card with your last 7 days, next to the Log a complaint button

  6. Copy the text and the proof

    Press Copy text and Download evidence (ZIP), then send both to your provider.

    The Copy text and Download evidence (ZIP) buttons, highlightedThe Copy text and Download evidence (ZIP) buttons, highlighted

Download Internet Monitor

Want it to run all day on a Raspberry Pi? See the Advanced section on the download page.Advanced: Raspberry Pi